FAQ

General Queries

What is URWAN?

URWAN is a premium men’s denim brand from India, offering limited-edition jeans made from performance stretch, sustainable fabrics, and backed by a stitch & tear guarantee.

What makes URWAN denim unique?

Every URWAN product combines luxury styling, sustainable fabrics, and comfort-focused design. Our jeans are limited-edition and backed by a Stitch & Tear Guarantee.

Where can I buy URWAN products?

You can shop URWAN collections online at urwan.in with nationwide delivery in India.

What is the URWAN Stitch & Tear Guarantee?

We repair or replace any URWAN product with stitching or tearing issues, free of charge.

Are these jeans stretchable?

Yes, made from 2% elastane for flexibility without losing shape. URWAN denim is crafted with performance stretch fabrics to provide flexibility and comfort without losing shape.

Is the fabric sustainable?

Yes, made with 98% sustainable cotton. URWAN jeans and shirts are made with sustainable cotton blends and eco-conscious manufacturing processes.

Are URWAN collections limited edition?

Yes. Every URWAN design is produced in small batches to maintain exclusivity and luxury appeal.

Does URWAN ship internationally?

Currently, URWAN ships only within India. However we are available on Amazon, Etsy and Walmart for international buying.

How should I care for URWAN denim?

Wash inside out with cold water, avoid bleach, and tumble dry low to maintain fabric quality and color.

What products does URWAN offer apart from jeans?

In addition to jeans, URWAN offers denim shirts, casual shirts, leather belts, wallets, and denim & twill bags.

Is Cash on Delivery (COD) Available?

Yes, COD is available for orders below INR 1500 on all serviceable pin codes.

How to Place a Return/Exchange Request?

1. Click here to raise a return/exchange request for your order.
2. Submit the required details as prompted.
3. Follow the instructions and select the item(s) you want to return/exchange.

Please note that the return/exchange request needs to be raised within 7 days of the delivery date. Reverse pickup will be done in 2-3 working days by our courier partner. Once we receive the product, we will contact you to confirm your request. All returned products must be unused, unwashed, undamaged, and returned with the original packing and tags. Items without tags will not be accepted.

Are There Any Additional Charges for Returns/Exchange?

All Returns are charged at INR 100 per order as return handling fees at the time of refund. For exchange there are no returns handling fees up to 2 times. Post that INR 100 per order will be charged as return handling fee.

How Long Will My Order Take to Arrive?

Orders usually take 2-5 working days to reach metro and tier I cities. However, for some pin codes, it might take longer. In case of a delay, please get in touch with us.

How Will I Know If My Order is Placed?

You will receive a confirmation email and phone notification once your order is placed. We will also notify you when it is dispatched from our warehouse.

What Happens If My Shipment Does Not Get Delivered on Time?

If the order does not get delivered within 7-10 working days, you can write to us at support@urwan.in or Directly Message on Instagram or WhatsApp.

Are There Any Shipping Charges on Delivery?

We charge a shipping fee of INR 100/- on all COD applicable orders.

Do We Ship Outside India?

Yes, we do. However you need to place order on Amazon international. You can also make a purchase from anywhere in the world as long as the shipping address is within India.

Cancellation, Return/Exchange & Refund

How Can I Cancel an Order?

You can cancel your order within 6 hours of placing it via WhatsApp. You can also cancel the order by clicking the cancel order button in the order confirmation message.

What Happens to Orders Where Products are Received in Damaged Condition?

If you receive a damaged/defective product, notify us within 24 hours of delivery and email us a photograph of the damaged/defective product. If you fail to notify us, the return might not be processed.

What Should I Do If I Receive a Different Item from the one, I Ordered?

If you receive a different/wrong product, visit the returns section on the website or click here to raise a return request with the received product image.

Within How Many Days of Purchase Can I Return My Order?

Return requests need to be raised within 7 days of the delivery date.

I Have Requested a Replacement, When Will I Get It?

For return/exchange, the reverse pick-up will be done in 2-3 days after the request is placed. It takes 7-10 days for the product to arrive at our warehouse, where it undergoes a quality check. Once it passes the QC, the refund or exchange request will be initiated within 72 hours. Once dispatched, it will take 7-10 working days to reach you. For further assistance, please get in touch with us.

Can I Return All Items?

Some items may not be eligible for return. Please refer to our returns policy for more details.

When Will I Get My Refund?

It takes 7-10 days for the product to arrive at our warehouse after the reverse pickup is done, followed by a quality check. Once it passes the QC, the refund or exchange request will be initiated within 72 hours. If a promotional/coupon code is redeemed during a purchase, the full amount will be refunded as store credit. In case of a non-promotional purchase, the full amount will be credited to the bank account.

How Do I Get My Refund for Discounted Items?

If orders placed with a discount are returned, the discount will be waived off and the products will be billed at MRP. The balance amount will be refunded as store credit.

How Do I Get My Refund for Prepaid Orders?

For prepaid orders, the mode of refund depends on the payment method. The amount will be credited to your account within 2-3 working days. If not, please get in touch with your bank. If a promotional/coupon code is redeemed during a purchase, the full amount will be refunded as store credit. In case of a non-promotional purchase, the full amount will be credited to the bank account.

How Do I Get My Refund for Cash on Delivery Orders?

Once the product(s) reach us and pass the QC, the refund in the form of store credit will be sent to the registered email and WhatsApp number.

How Do I Check the Status of My Returned Order?

For further information on your returned order, you may log into your account or reach us.

Sizing Help

How Do I Determine the Correct Size for Me?

While placing your order, you will find an option for the SIZE CHART on the product page, which includes detailed information on sizes and fit. Click on it to find your perfect size.

Payments

My Payment Was Deducted from the Bank Account but the Order Wasn’t Placed. What Should I Do?

In most cases, the payment gets automatically credited back to your account within 2-3 business days. If it does not, mail us the details of your transaction at: support@urwan.in